Privacy Policy

Effective Date: March 23, 2026

At Big Rig Dispatchers ("we", "our", or "us"), we are committed to protecting the privacy and security of the personal and business information entrusted to us by our clients, drivers, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We collect information you provide directly to us when you use our services, contact our dispatch team, or interact with our website. This includes:

Contact Information: Name, phone number, physical address, and email address.
Business & Fleet Data: MC/DOT numbers, equipment types, insurance documentation, and preferred operating lanes.
Location Data: GPS coordinates, check-in locations, and delivery statuses to ensure loads are tracked efficiently.
Automated Data: IP addresses, browser types, and usage data collected via cookies and tracking pixels (such as Google Analytics) to improve our platform's functionality.

2. How We Use Your Information

The information we collect is used strictly to facilitate our dispatching services and improve your experience. We use your data to:

Negotiate higher paying freight and book loads on your behalf.
Communicate critical load information, pickup times, and rate confirmations via SMS or email.
Analyze website traffic and search trends to optimize our platform using third-party analytics integrations.
Comply with federal transportation regulations and legal obligations.

3. Data Sharing & Disclosure

We do not sell, rent, or lease your personal or business data to third parties. We only share information in the following circumstances:

With Freight Brokers & Shippers: As necessary to secure loads and provide required carrier packets/insurance documentation.
With Service Providers: Trusted third-party vendors (like our analytics and cloud hosting partners) who assist in operating our website and business, under strict confidentiality agreements.
For Legal Reasons: If required by law, subpoena, or to protect the safety and rights of our company or the public.

4. Data Security

We implement robust physical, technical, and administrative security measures to protect your sensitive data from unauthorized access or disclosure. All digital documents and API integrations operate over encrypted networks.

5. Your Choices & Data Deletion Rights

You have the right to request access to the information we have securely stored about your fleet, and to request corrections or secure deletion of that data.

Data Deletion Instructions: As required by Meta Platform rules and consumer privacy laws, we provide a streamlined data deletion process. You can instantly request the permanent deletion of your data by opening our website chatbot and typing: "delete all of my data".

For complete instructions and the official deletion portal, please visit our Data Deletion Instructions page. You may also opt-out of optional marketing communications at any time by emailing us.

6. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page entirely to stay informed about how we protect your information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

Email: BigrigDispatchers@gmail.com